05Academic services website
TurboProf 2.1
Make the service clear, so visitors come prepared
Visitors understand the service and requirements first, then submit or get in touch.
What it is
TurboProf 2.1 is a website for academic support services. This case covers the site design and enquiry flow: visitors see the scope, the materials needed and the next steps as soon as they arrive.
Explained only in chat, every enquiry would repeat the same answers. The site puts them in one place, so visitors are ready before they get in touch.
How visitors use it
Read the service overview to check the fit, then the material requirements and the steps: organizing, checking and human review.
With documents ready, continue through the submission entry or contact details. This case covers how those pages and entry points are designed; the site’s marketing lines are not offered as proof of results.
What it saves
“What we do, what you need, what happens next” is answered up front, so enquiries skip the repeats and the team gets to the point faster.
Our take
Make it clear before anything is submitted.
Service details, requirements and the way to ask should be easy to find: no digging, no need to message first.
- Review services and requirements
- Prepare your documents
- Submit or ask the team
