Who we are
The website swyzl.tech is operated by SWYZL & Co., based in Ontario, Canada. This policy explains how we handle personal information on the website, in the AI assistant and in email, and follows the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy questions: terriva713@gmail.com
What we collect
- AI assistant conversations: what you type, including any name, company, email, phone number or WeChat ID you choose to share.
- Conversation identifiers: a random session ID your browser creates for each conversation so its messages stay together. It does not identify you.
- Email: messages you send us and what they contain.
- Technical data: our hosting provider processes IP addresses, browser type and request times to deliver pages and protect the site from attacks.
We do not use web analytics, advertising or tracking pixels, and we do not buy information about you from other sources.
How we use it
- To answer your questions and understand what you need.
- To follow up with you, only after you agree and give us a way to reach you.
- To keep the website and services secure and prevent abuse.
- To meet our legal obligations.
We do not sell or rent personal information or use it for advertising. We do not use your conversations to train our own models.
Consent and follow-up
Sending a message in the AI assistant means you consent to us processing that conversation to answer you. An enquiry goes into the team’s daily follow-up summary only after you clearly agree to be contacted and give us your details. If you say you do not want to be contacted, we will not contact you. You can withdraw consent at any time.
How long we keep it
Conversation records are not deleted automatically at present. We keep them only as long as we need them to answer, follow up and keep a record of our business dealings, then delete or anonymise them. You can ask us to delete your conversation at any time.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent. We will reply within 30 days, and may first need to confirm who you are.
Write to: terriva713@gmail.com
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada: priv.gc.ca
Security
The website is served over HTTPS throughout. Only authorised team members can view conversation records, according to their role, and passwords or keys typed into a conversation are hidden automatically. No system is perfectly secure, so please do not send passwords, ID numbers, card numbers or health information in a conversation.
Children
This website is for businesses and professionals. It is not directed at children, and we do not knowingly collect their personal information.
Changes to this policy
If this policy changes, we will update this page and its effective date, and point out significant changes on the website.