02AI customer service · Turo host case
AI Support Agent
AI support for every guest message
Built here for a Turo host: the AI reads each guest message, finds the matching booking and drafts the reply. Charges and disputes go to a person.
Who it’s for
This case comes from a host running cars on Turo. When a guest asks “where do I pick up the car?”, support first needs to know which car, which booking, and how handover works for this trip.
With chats in one place and bookings in another, every reply meant switching back and forth. This AI support puts messages, vehicle, booking and trip in a single view.
When a message arrives
The AI matches the conversation to its trip, pulls the right guidance and templates for pickup, return or condition photos, and drafts a reply that fits this booking, for staff to confirm before it goes out.
Charges, disputes and exceptions are always confirmed by a person; templates are not enough. The interface shown uses simulated trips and template messages, contains no real guest conversations, and is not an official Turo product.
What it saves
No rewriting common answers, no hunting for bookings elsewhere. The reply is ready while you check the trip.
Our take
AI drafts. People decide.
Booking lookup, guidance and the reply happen in one place. Anything about charges or disputes is always confirmed by a person.
- AI matches booking and trip
- AI drafts the reply
- People handle charges and disputes
